HelpDesk Scheduler/Client Support Representative
Purpose of the role is to work with 24/7 Helpdesk for our customer security company based in United Kingdom. Ensuring a smooth day to day running of the nationwide contracts throughout United Kingdom, making sure all officers and customers are cared for in whatever eventuality arises throughout any given 24-hour period.
The main purpose of the role is to schedule Security Officers into a Rota to ensure all shifts are covered, the monitoring of the scheduling system, maintain and observe the Security officers, dealing with any break-ins with the Police and reporting any incidents to the Central Ops Manager/Directors.
You will be working in a control/CCTV room of which Experience is Essential.
The use of Scheduling system or a real-time database is desirable.